Chesterfield Drive Surgery

The Department of Health is currently running a pilot programme in GP practices in England to investigate how use of real-time patient feedback can help to drive performance improvement and enhance patient experience.

The pilot is working with approximately 20 GP practices across England to implement real-time feedback and evaluate the impact that this feedback has upon their quality of service and responsiveness to patients by March 2010.

Learning from the pilot programme will be collected and used to inform future guidance and case studies on how real-time feedback can best be used within General Practice.

An online Community of Practice (CoP) has been developed to support GP practices taking part in the pilot programme, and is accessible only to participating GPs, and their respective PCT and SHA representatives. The online resource contains important Department of Health guidance on real-time feedback, and enables GP practices to communicate directly with one another and the DH project team overseeing the programme.

If you are participating in the pilot programme but have not yet received your login details, please contact realtime@practicemanagement.org.uk.

If you are not taking part in the pilot, but would like more information about the project, please contact realtime@practicemanagement.org.uk.