Realtime Patient Feedback - what it is and how to use it

Real-time feeback technology is located in your GP practice (usually in the patient waiting area) and collects patients' views at the point at which they are accessing your services - for example, while they are waiting to be seen by their doctor or nurse or after they have been seen.

In this section

• How to use real-time feedback
• Building the business case

The full Real-time Patient Feedback Appendix is also available in PDF format.