Acknowledgements
Many thanks to the following GP practices, which participated in the real-time patient feedback pilot between October 2009 and March 2010. They offered invaluable insights and learning from their experiences of using real-time patient feedback:
- Bingley Medical Practice, Bradford and Airedale
- Brook Medical Centre, Northamptonshire
- Cape Cornwall Surgery, Cornwall
- Chesterfield Drive Surgery, Suffolk
- Christmas Maltings and Clements Practice, Suffolk
- Derby PCT Practice, Bolton
- Dipton Surgery, County Durham
- Easton Family Practice, Bristol
- Hathaway Medical Centre, Wiltshire
- Hema Medical Centre, Derby City
- Kildonan House Group Surgery, Bolton
- Lawley Medical Practice, Telford and Wrekin
- Lister House Surgery, Luton
- Lister House Surgery, Derby City
- Marple Cottage Surgery, Stockport
- Park Medical Practice, Derby
- Portsdown Group Practice, Portsmouth
- St Paul's Way Medical Centre, Tower Hamlets
- Sunnyside Medical Centre, Portsmouth
- Wellington Health Centre, Westminster
- Wellington Medical Practice, Telford and Wrekin
- Windhill Green Medical Centre, Bradford and Airedale
Thanks should also go to the three technology suppliers that were involved in the pilot study and provided valued input to the end evaluation.
- Customer Research Technology and Picker Institute Europe
- Dr Foster Intelligence
- Picker Institute Europe and Fr3dom Health Solutions
The full Real-time Feedback Appendix is also available in PDF format.
