Understanding demand for same-day and pre-booked appointments

Instructions

Please tally ALL APPOINTMENT REQUESTS during the course of this week. These should include telephone requests, internet bookings, those made in person and follow-ups.  REQUESTS for appointments on the day should be recorded in the left column regardless of whether an appointment could be made or not. Use the right columns (in blue) to tally requests for pre-booked appointments. If your current system does not allow a full week for pre-bookings, you will need to ask the patient when they would have liked the appointment. N.B. DO NOT record when the appointment was actually made. You want to find out the variation in demand for same day and pre-booked appointments and how many appointments you might need to provide for each day. 

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