Would the alternatives – posting information to patients or a marketing campaign to reduce DNAs – cost more?
Would they be happy to receive text messages from their GP practice? Do the majority of your patients have mobile telephones? Do you have mobile telephone numbers for all your patients? Who will maintain the details?
Check with your existing GP software supplier to see if:
they already offer a system that can be easily added to yours; and
the system you are considering is compatible with your software.
Make sure your staff have the appropriate training to get the best out of the system.
Make sure you monitor and evaluate the impact of the system. Have DNAs been reduced?
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