Case studies

• Chessel Practice

  Patient surveys by the practice manager at Chessel Practice in Southampton revealed that some patients were unhappy with the level of service they were receiving from receptionists.

  Sections:

  5.1. Achieving patient-friendly services

• The Barton Surgery

  The Barton Surgery is the only practice in the seaside town of Dawlish in Devon.

  Sections:

  5.1. Achieving patient-friendly services

• The Lighthouse Medical Practice

  The Lighthouse Medical Practice in Eastbourne saw that entrenched cultural issues were getting in the way of customer service.

  Sections:

  5.1. Achieving patient-friendly services