In this section

• 1.1. Access: back to basics - every practice should have a vision of what good access is...
• 1.2. Demand versus capacity - a simple overview - here is a simple process to analyse the number and type of consultations that you offer...
• 1.3. How to check staff levels for answering telephones - how to count the call demand in your practice and then to calculate how many people need to be allocated to answering the telephone to meet demand...
• 1.4. Workload analysis tool - software which analyses primary care Read codes and presents the practice with visual information about their workload...