6.1. Five steps to improve access for patients from black and minority ethnic groups

In 2001, the black and minority ethnic (BME) population was 4.6 million and this number is likely to have increased. The 2007 GP Patient Survey showed that some groups reported significantly less satisfaction with access to their local surgery. For example, Bangladeshi patients were 20% less happy with access than white patients.

Professor Mayur Lakhani’s review into access to and responsiveness of primary care services for BME patients, No patient left behind: how can we ensure world class primary care for black and ethnic minority people?, outlines the need for a culturally sensitive primary care service. It focuses on delivering better health outcomes for all, through managing difference and providing personalised services that suit the needs of BME patients.

Here are five steps to help GP practices better meet the needs of BME communities. These changes reflect existing good practice in the NHS and can apply to all providers of primary care.

Making a difference

This short guide builds on Professor Lakhani’s report. It outlines five simple steps to help GP practices better meet the needs of BME communities. They are a lever for improving access, patient experience, value and appropriateness of care. These changes are taken from existing good practice across the NHS and apply across all providers of primary care.