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1. Knowing your patients

Monitoring ethnicity and preferred language, plus all other diversity pointers, is a good start. Data can be analysed to identify which are the main groups in the practice population. Creating and maintaining a local database of patient ethnicity and preferred languages, and using this information when designing services, is vital if practices are to become responsive and address health inequalities.

Tip

Patient Participation Groups can play an important role in:

  • identifying key local support groups;
  • doing some of the background research for the practice; and
  • supporting implementation of the changes that are necessary.

Helpful resources

  1. DES Guidance – information from NHS Employers on rewarding practices for recording ethnicity and first language of patients on their practice list.
  2. Ethnicity monitoring form, ethnicity and language categories and guidance produced by the Department of Health: Practical guide to ethnic monitoring in the NHS and social care.
  3. Ethnic Monitoring in General Practice (a practical guide), produced by Race for Health.

 

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