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4. Raise awareness

Training can be effective in improving engagement between patients and GP practices. Front-line staff and receptionists are key to patient access and it helps to have knowledge and awareness of issues that affect BME patients when accessing primary care services. Developing receptionist/navigator skills among staff and training front-line staff in cultural capability are effective ways to better guide patients through primary care and offer culturally sensitive services.

Helpful resources

  1. Transcultural Health Care Practice produced by the Royal College of Nursing is an educational resource for nurses and health practitioners.
  2. NHS library resources on ethnicity and health aim to select the best available evidence about the management of healthcare services and specific needs for migrant and BME groups.
  3. The Race Equality Foundation promotes race equality in health, social care and other services. The foundation has developed a series of briefing papers (Better Health Briefings) and training workshops on health issues affecting BME patients.

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