4. Communication support

Practices will be used to providing communication support, such as sign language interpreters, under local arrangements. Where possible, practices should use a qualified language service professional. However, these arrangements can be challenged by availability, especially at short notice.

An alternative might be to use SignTranslate:

• SignTranslate is an internet-based translation program that converts English to BSL and also can be used for 12 foreign spoken languages.
• The program is free of charge for all GPs in England, currently until the end of July 2009.
• SignTranslate is already used in the NHS by doctors who need to be absolutely sure that their diagnosis and prescriptions are properly understood.
• The program can be accessed through any internet browser.
• It is also accessible directly from internet links within EMIS practice systems.

As long as a patient can see the screen in the consulting room, the clinician can click on context sensitive questions that are provided on screen. They are translated instantly to BSL. It is fast, robust and very cost effective. Clinicians would need to spend only a little time becoming familiar with the on-screen layout before using the system with patients. Practices will need to evaluate if SignTranslate would add to their communication support options. A good place to start is the demonstration area of SignTranslate at: www.signhealth.net/login2.asp