In order to deliver a personalised experience for patients with hearing loss, a patient’s written and electronic notes should clearly record the person’s disability. The notes should also record any associated adjustments required and the patient’s preferred communication method.
For this information to be of value in improving the patient experience, it should be accessible in such a way that it does not have to be ‘re-discovered’ each time the patient contacts the practice.
RNID GP resources:
www.rnid.org.uk/information_resources/information_for_health_professionals/
Text Relay information:
RNID deaf awareness training:
Email: training.services@rnid.org.uk
SignTranslate information:
There are no resources in this section.
