Dear Colleague,

Improving access, responding to patients.

We are a group of practice managers who have come together to try and unite and support all practice managers across the country. We have formed a partnership between key stakeholder organisations so that everyone can contribute to this important development. In the early stages, the Department of Health has been providing support and this has enabled us to feed into some of the policy that is being developed at the centre. We hope this collaboration will continue into the future.

During the next few months, we will be contacting local networks and making links, finding out what’s important to you and how we can support you. We’ll be looking at areas such as quality, practice-based commissioning, finance and professional development.

One of our first priorities though was to create something on access, something that looks not only at the way in which we can improve things for patients but also for ourselves and our staff. Improving access, responding to patients: A ‘how-to’ guide for GP practices is a complete source of good practice, sharing the successes from around the country and signposting to examples of innovation, things that make a real difference.

The structure of the guide enables practice managers to dip in and out when they feel it necessary and, more importantly, when they have the time. This web-based version of the GP Access Guide was launched in September 2009 with additional features such as supplier databases and searchable good practice portals.

At the same time, we’ve expanded our online presence through this website which will include features such as discussion forums, online polls, e-newsletters, an interactive map of local networks if you need to join one, and a comprehensive source of useful resources. If you’ve not yet signed up to the network, you can do so by visiting the register page.

The Practice Management Network is very much yours to shape and we urge you to register, get involved and let us know what matters to you.

We look forward to hearing from you.

Yours faithfully

Practice Management Network Steering Group


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