4.2. Making a decision

Finances may determine whether you have the resources to invest in a new telephone system or upgrade your existing one.

If you’re unsure, then consider the following:

• How much funding or capital investment do you have?
• Have you consulted your PCT on the financial resources available?
• Do you see yourself changing your telephone system in the next 12 months?

If you are considering replacing your telephone system within 12–24 months, you may want to consider small, cost-effective upgrades to your existing system.

Investing in the right system for your practice, now and in the future

If you decide to invest in a new telephone system, then consider your options before buying.

Your PCT may be able to provide financial help. You will also need to consider staff training and possible disruptions to day-to-day operations during installation. Before making a purchase, you must consider patients’ current and future needs. (Visit our section on‘Patient engagement’.) A change management strategy may need to be developed and various consultations may be required. (Visit our section on ‘Change’.)