9. Change
This chapter looks at what good access is, simple demand assessment and capacity planning techniques, and how to ensure adequate staff levels for call handling.
In this section
- 9.1. Redesigning the process - here we describe two complementary ways in which any process within your practice (or between the practice and another organisation) can be analysed and visualised...
- 9.2. Planning tips for successful change - you might come up with a great solution to improve access or responsiveness - but not everyone seems to agree that it's such a great idea...
Case studies
There are no case studies in this section.
