In this section

• 2.1. Skill mix - demand for patient-led services is forcing practices to think carefully about the mixture of skills that their team possesses...
• 2.2. Internet appointment booking - allowing patients to create, amend and cancel their appointments online is becoming a popular alternative...
• 2.3. Home visits: duty clinicians and collaboration with other practices - for some practices, a cost-effective solution could be a doctor dedicated, for example, to providing home visits or telephone consultations...
• 2.4. Appointment reminder systems - millions of GP and nurse appointments are missed every year. This amounts to millions of pounds worth of wasted NHS resources...
• 2.5. Telephone consultations - these can be cheaper and quicker than seeing patients face to face, but they carry risks...