The Real-time Patient Feedback Appendix builds on the original step-by-step advice on real-time patient feedback outlined in section 8.3 of the Practice Management Network's Improving access, responding to patients: A 'how-to' guide for GP practices and should be read alongside it.
Please note that this publication is not available in hardcopy and can only be accessed digitally, we are therefore unable to take orders for this document.
The full Real-time Patient Feedback Appendix can be viewed from the links below and is also available to download in PDF format.
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