Real time patient feedback

With an increasing focus on a 'patient-led' NHS, responding to the needs and wishes of patients is central to the work of every GP practice - whether you're designing new services, changing existing ones or simply evaluating your own performance.

Gathering real-time feedback when patients visit your practice allows you to listen and respond to their views quickly and effectively.

The Real-time Patient Feedback Appendix builds on the original step-by-step advice on real-time patient feedback outlined in section 8.3 of the Practice Management Network's Improving access, responding to patients: A 'how-to' guide for GP practices and should be read alongside it.

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Please note that this publication is not available in hardcopy and can only be accessed digitally, we are therefore unable to take orders for this document.

The full Real-time Patient Feedback Appendix can be viewed from the links below and is also available to download in PDF format.