Draw a new process map

You have now developed an expertise in process mapping. Map the new process, following the same conventions as you used in mapping out the existing process. Focus particularly on highlighting what is different and explain the rationale for each change. The task now is to convince clinicians and staff that they should adopt the new process. Think particularly about:

• Costs. Identify the costs associated with the change. System changes? Training? Relocation costs? Management and governance cost?
• Clinical risk. Address any clinical risk. How is the new process safer than the existing one?
• Risks of inertia. Set out the advantages of the change and the cost or risks of not changing.
• Patient benefits. Clarify the benefits to patients and highlight the criticisms that you will Address.
• Explain the process. Set up a session to explain the process more widely.
• Gain support. Identify those with a particular interest, include their suggestions and gain their support.