Closer engagement with patients has developed rapidly and is now seen as a vital activity. It helps patients understand their rights and what they should expect. For the practice, it means invaluable direct feedback that can be used to improve services.
We address three key questions for practices:
| Benefits for the patient | Benefits for the practice |
|---|---|
| Helps to improve communication between patients and staff. | Builds trust and communication between patients and staff. |
| Helps patients to shape the practice services that they use. | Provides information about patient experience to help improve planning and services. |
| Patients gain a better understanding of the services at the practice and how to use the NHS as a whole. | Practice identifies people’s needs and wants and this can be used to develop accessible and responsive services. |
| Helps to grow patient confidence in the practice and the NHS. |
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