In this section

• 4.1. Understanding your current telephone infrastructure - your telephone system is often the first point of contact that a patient has with your practice...
• 4.2. Making a decision - finances may determine whether you have the resources to invest in a new telephone system or upgrade your existing one...
• 4.3. Wireless headsets - wireless headsets are easy-to-use, hands-free accessories. They allow the user, for example the receptionist, to carry out a range of other duties...
• 4.4. Answering machines - allowing callers to leave a message may relieve some of their frustration if they are unable to get through to the practice...
• 4.5. Centrex - centrex is a 'virtual' phone system providing a number of extensions. It is a 'hosted' service...
• 4.6. IP Centrex - IP Centrex is a hosted 'virtual' telephone system service that is similar to a private branch exchange...
• 4.7. Interactive Voice Response - Interactive Voice Response (IVR) allows callers to interact with the telephone system using the keypad or voice commands...
• 4.8. Overall call handling - this service activates when a patient can't get through to the practice and it is particularly useful during busy periods...
• 4.9. Computer Telephony Integration - computer Telephony Integration (CTI) allows interactions on a telephone and computer to be integrated or co-ordinated...