In this section

• 3.1. How to achieve a healthy and relaxed environment - First impressions count. Your waiting room can leave a lasting impression...
• 3.2. Self-service Check-in screens - Time is precious for receptionist staff. At busy times, patients can sometimes queue for several minutes to let staff know they have arrived...
• 3.3. Electronic display systems - These are large screens that can be used as information gateways, promoting health improvement messages for patients as they wait for their appointments...
• 3.4. Waiting room health monitors and surgery pods - The time available during a clinical consultation must be divided between a number of tasks. Some can be delegated to members of the practice team other than GPs...