In this section

• 6.1. Five steps to improve access for patients from black and minority ethnic groups - in 2001, the black and minority ethnic (BME) population was 4.6 million and this number is likely to have increased...
• 6.2. Improving the experience of people with hearing loss - the experiences of people with hearing loss using primary care services often include frustration...
• 6.3. Improving the experience of people with sight loss - an average practice will have around 150-200 patients with significant sight loss. Service improvement needs for patients with sight loss have been consistently identified in the UK...
• 6.4. Five top tips to support a person with learning disabilities - these range from see the person, not the disability to training and development for staff...
• 6.5. Auto alert on GP systems - examples of auto alerts and how they work...