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  • Access Guide
  • 4. Telephony
  • 4.1. Understanding your current telephone infrastructure
  • Process Map and Checklist 3

The Guide

  • Introduction
  • Core principles
  • Structure
  • Change History

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  • 1. Do you understand your demand?
  • 2. Managing and meeting demand
  • 3. The practice environment
  • 4. Telephony
    • 4.1. Understanding your current telephone infrastructure
    • 4.2. Making a decision
    • 4.3. Wireless headsets
    • 4.4. Answering machines
    • 4.5. Centrex
    • 4.6. IP Centrex
    • 4.7. Interactive Voice Response
    • 4.8. Overall call handling
    • 4.9. Computer Telephony Integration
  • 5. Ensuring a patient-focused service
  • 6. Understanding your community
  • 7. Communications
  • 8. Patient engagement
  • 9. Change
  • Real time patient feedback

Process Map and Checklist 3

Checklist 3 - Your internet connection for more advanced solutions

Pages in this section

  • 4.1. Understanding your current telephone infrastructure
  • Process Map and Checklist 1
  • Process Map and Checklist 2
  • Process Map and Checklist 3

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In partnership and supported by:

  • Royal College of General Practitioners
  • National Association of Primary Care
  • Family Doctor Association
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  • Institute of Healthcare Management
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