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4.3. Wireless headsets
Wireless headsets are easy-to-use, hands-free accessories. They allow the user, for example the receptionist, to carry out a range of other duties without missing incoming phone calls.
Benefits
- Allows more calls to be answered over the course of the day.
- Compatible with most desk phones.
- Cost effective – increases productivity and allows receptionists to multitask.
- Reception staff are freed up while answering calls, and can move around the practice if necessary.
- Some models can also act as an intercom between staff at reception and clinicians in the consultation room.
Is this equipment right for my practice?
Consult first
Check with staff to see whether they would be happy to wear headsets. Contact your PCT to see if they are using similar systems or have funded their installation at another practice.
Check your telephone system
Check with your existing supplier whether:
- they offer any products; and
- the product you are considering is compatible with your telephone system.
Ensure value for money
Is this the most cost-effective solution for you? It could be cheaper to employ a member of staff to support the reception desk at peak times.
Monitor and evaluate
What do your staff think about their headsets? Have they been able to take more incoming calls?
Drawbacks
- Can cause discomfort if worn over long periods.
- Possible interference with other wireless systems.
- Staff may need training.
Costs
Costs vary depending on the quality of the unit. Some systems can cost around £200 for a cordless unit, remote handset lifter and compatible telephone.
Tip
A good quality unit incorporating noise cancelling can minimise background interference and is a sound investment.
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