Capita GP support contract ‘potentially compromised patient safety’

I think most of us already know the effects of outsourcing.  How many times have we been placed in a situation where we either do not have patient notes or they are sitting on our surgery floor waiting to be collected.  Providing patient consultations without access to current records can compromise the encounter between patient and doctor.

We agree with the NAO and could possibly suggest that if we (general practice) were funded directly for managing some services it would be both more efficient and certainly cost effective.

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