Outsourcing primary care support services to Capita deemed a ‘shambles’

Shambles is probably a polite way of putting it.  We have all known for a long time.  Why?  Patient records sitting on the office floor awaiting collection.  Registrations delayed because patient records are waiting on someone else’s office floor…………and yet despite raising these concerns, nothing changed and we were expected to deal with the consequences.  Our concern is not just about the poor level of service but how our service has, at times, being compromised with regard to safety.   Patient safety is something that we cannot ignore.

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