It is probably worth knowing that it is likely that CQC inspections will want to ensure that your practice clearly displays its current CQC rating for everyone to see. Failure to do this could lead to the imposition of penalties.
Also, it is not acceptable to say that your staff are not clinically trained. All staff should have a basic grasp of medical basics. This has been highlighted by the use of social prescribers and signposting.
Ensure all your staff have been trained in the minimum concepts of medical terminology.