I am a practice manager based in East Molesey in Surrey. We have approximately 6300 patients which 4 part time partners. I have been at the practice for nearly 5 years. I moved here from a large city centre practice, which had a lot of deprivation. However the practice I work at now is very affluent, which a few pockets of deprivation so I am aware of the demands from both sets of patients, which are very different. The practice I am based at now is in a suburban area and we have a good mix of patients.
When I left school I went into hairdressing, I then gave up this job when my children were small. When they were at an age when I thought it as ok to leave them and go back to work then I got a job as a receptionist in 2002 in a busy city centre surgery. I then worked my way through to being a practice manager in 2005. I left working in a practice for a very short period and went to work for the PCT, but I soon went back. It was good step though as it showed me another perspective and a better understanding of how the PCT worked.
I am the secretary for EMIS NUG which I really enjoy doing and I also sit on some of their workgroups. This has really helped me get a better understanding of what the system can do and help in my everyday job.
I am the practice manager representative for our local CCG, which is both beneficial for me and the practice as I have a direct link into what is going on in our area.
I currently work three days per week at the practice and when I am not at work I have been involved in other projects for HSCIC. I was involved as an end user on the CQRS project, though I don’t always own up to this. I don’t think the CQRS programme has been brilliant but I think the idea of what it can do is good and it has certainly improved over the last year. Also my role as secretary for EMIS NUG takes up quite a bit of my spare time.
When I am not working I enjoy spending time with my family and friends but in particular my young grandson Jack.